Frequently Asked Questions

We ship across the United States from Miami, Florida, via UPS with tracking. You'll see the estimated delivery time and tracking for your address at checkout.

Shipping is calculated automatically from your ZIP code and shown before you pay — no hidden fees. What you see at checkout is exactly what you're charged.

We accept major credit and debit cards. Payments are processed securely by Stripe — we never see or store your full card number.

You can request a return within 30 days of the purchase date, as long as the item is new, unused, uninstalled, in its original packaging, and includes all accessories, manuals, and parts.

All returns require a Return Merchandise Authorization (RMA). Email us (info@j2spoolsupply.com) with your order number to request one — we'll reply within 1–3 business days with your RMA number and return instructions. We can't accept returns sent without an approved RMA.

If the return is due to our error (a wrong, defective, or damaged item), we cover the return shipping and issue a full refund or replacement, with no restocking fee.

If the return is the buyer's responsibility (you changed your mind, ordered the wrong model, or the item is incompatible), you are responsible for the original and return shipping, and a restocking fee of up to 20% may apply depending on the item's condition. Original shipping charges are non-refundable.

If your item arrives damaged, notify us within 48 hours of delivery with photos of the product, the packaging, and the shipping label so we can file a carrier claim.

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Some items cannot be returned — including chemicals, custom or special-order items, clearance items, and any product that has been installed, used, or altered (unless it has a manufacturer defect).

Yes — every product carries a manufacturer's warranty against defects:

• Pool LED lights (6", 10" and 1.5"): 2 years

• QuickSalt 40 salt system: 2 years

• WiFi light controller: 1 year

If you ever have a problem with a product, contact us at info@j2spoolsupply.com with your order number and a description of the issue — we'll guide you through the warranty process.